Hi-Tech Automations Pvt. Ltd. offers IT Help Desk facilities to take care of entire IT infrastructure of an organization.
We offer various helpdesk management services through a small workforce to promote a client's existing employees, to deliver managed operations. The operations are always managed by competent personnel who are shortlisted for posting only after the check of credentials, capabilities and trustworthiness.
On-site Helpdesk is available with following:
- Single point of contact to all Customers’ IT requirements.
- Support to users including call-logging, call-execution through support engineers.
- End to end incident management with ownership till resolution.
- Vendor Follow-up, dispatch, call escalation & end-users notification..
- Assistance for problems pertaining to operational procedures for the processing environments.
- Call tracking & call closure
Our IT Service Desk handles incidents and service requests, with its world class infrastructure support, as well as provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing IT service desks to implementing new ones, consolidating IT service desks to incorporating web-enabled support.